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VirtualBank

Mobile Banking

mobile banking app

Personalize your app

Arrange the app’s features in a way that makes the most sense to you—on a per-device basis and move things around using the new dashboard feature. View our tutorial for details.

View balances and account activity

Search for transactions, add a note or an image, and filter by tags. Access up to 120 days of account transaction history, then accumulate more history going forward.

Make deposits using your device camera

Deposit checks into checking or savings accounts using the mobile deposit feature.

View e-Statements

e-Statements currently accessed in Online Banking are now available in Mobile Banking. 

Touch ID or PIN authentication

Easily and securely log in using fingerprint, facial recognition or personal identification number.

Improved security

Utilizes a one-time passcode to complete certain transactions.

Link other accounts

View accounts at other selected financial institutions.

Transfer funds

Transfer funds between your VirtualBank accounts and setup transfers with external bank accounts.


App store button   Google Play button


Additional convenient features:
  • User ID – "Remember Me" capability
  • Touch ID® for iPhone®
  • Fingerprint Authentication for Android™ phones
  • View check images
  • Change your password from your phone
  • Mobile Deposit limit display
  • Auto-capture check image functionality when you deposit your checks
  • View up to 90 days of mobile deposit history
  • Change to a preferred landing page
Payment features:
  • View, add, edit, and delete your payees and payments
  • Import payees from contacts
  • Select and view favorite payees for easy access
  • Make person to person payments

Mobile Deposits

Once you’ve download our Mobile Banking App, you can make mobile deposit checks within moments from your smartphone. No trips to the bank required. It’s secure, easy-to-use, and you will even receive an email confirmation when you’ve successfully submitted a mobile deposit. Mobile deposit limitations may apply.

Deposit checks directly to your account with just a few clicks.
  • Download and open our Mobile Banking app on your smartphone.
  • Take photos of the back and front of the check(s) that you wish to deposit.
  • Once you've successfully submitted your deposit, you'll receive an email confirmation.
  • Mobile Deposits made by 8pm ET on a business day will be credited the same day.

Preview some of the features in our video.


Sign up for E-Statements


Go green and reduce the clutter of paper statements. With e-Statements, download, print and save your
statements in an instant. Plus, going forward, get up to 18 months of statement history through Online Banking.


Enroll your account(s) in minutes:

  1. Log into Online or Mobile Banking
  2. Select a deposit account
  3. Select “Documents”
  4. Click on “Documents and Settings”
  5. Enroll “All Accounts,” or place checkmarks next to account(s) you wish to enroll
  6. Click “Save Settings”  

Mobile Banking FAQs

 

How do I sign out of the Mobile Banking app?

When you close the Mobile Banking app, you are automatically signed out.

Who do I contact with any questions about the app?

Any questions in reference to the feature/functions or issues relating to the app can contact our Client Service
at 1-877-998-BANK (2265).

How do I use the “organize accounts” feature to see my accounts in a certain order?

View the tutorial.

Can I send secure messages within the app?

Secure messaging is currently not available in the app but will be available in a future enhancement.

Is the email option available in the app a secure way to send information about my account?

No, the email option in the app should only be used for general questions or product information. 
You should never enter your account number, login credentials or other non-public information in a
regular email.

How does the new feature of connecting to an institution work?

Connecting to an institution allows you to view your account information at other participating
financial institutions.  Not all banks participate, so if your bank is not in the top 25 pick list you can try
entering your bank name in the search field. If your bank participates it will ask you to enter the login
credentials you use for that bank.  If the bank does not participate, you will receive a message stating
“We don’t recognize this institution”.

Have more questions?  Feel free to contact our Client Service Department at 1-877-998-BANK (2265)


All products and services are subject to approval, including credit approval.
1 Enrollment in VirtualBank Online Banking is required. Your mobile carrier's text messaging and web access charges may apply.

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Android is a trademark of Google, Inc.