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VirtualBank

Online Banking

A new Online Banking platform is now available!

As part of our new Digital Banking experience, you have access to a simpler, cleaner Online Banking platform. Navigate with ease to check your account balance and move money seamlessly with a smarter, fresher digital banking experience.

With our new Online Banking platform, you'll have a more consistent look and feel across all your devices
, simplifying how you manage your accounts. Bank on your schedule and enjoy the peace of mind that your account information is securely accessible.
 
Check balances, move money, and manage savings on your schedule. Plus, more.
  • Enhanced security
  • Connect accounts at other financial institutions
  • Simplified bank to bank transfers
  • Bill Pay
  • e-Statements
  • Organize your accounts across devices
  • Access to Mobile Banking1 

 

important note with exclamation point


BROWSERS:

To have the best experience while using our new Online Banking platform, please be sure to download the latest version of one of these browsers: ChromeFirefoxMicrosoft Edge, or Safari. Internet Explorer no longer supports the minimum security measures required to keep your data safe when using our new Online Banking.

ALERTS:
Clients using Online Banking alerts will need to reestablish alerts in the new Online Banking platform. After December 11, 2018 at 8AM ET, Online Banking clients will no longer receive alerts from the old Online Banking. 
 
LOGIN:
Your username and password will not change. There will be an initial multifactor authentication process when you log in for the first time. This is a security feature in place to help safeguard your account information.
 

New Online Banking Platform FAQs 


What browser do I need for the new Online Banking platform?
To have the best experience while using our new Online Banking platform, please be sure to download the latest version of one of these browsers: ChromeFirefoxMicrosoft Edge, or Safari. Internet Explorer no longer supports the minimum security measures required to keep your data safe when using our new Online Banking.
 
Has the login process changed?
Clients will enter their username on the initial log in screen on the bank website and enter the password on the following screen.
 
Will my login credentials remain the same?
Yes, sign in using the same username and password that you currently use today.

Will my alerts work in the new Online Banking?
After December 11, 2018, Personal Online Banking clients will no longer receive alerts from the current Online Banking platform. Clients using Online Banking alerts will need to reestablish alerts in the new Online Banking.
 
Do I need to sign out of the new Online Banking platform?
Yes, the sign out option is located at the top right of screen where you see the arrow next to your name.

Will all of my accounts be viewable when I log into the new Online Banking?
Yes, they will appear in the Accounts section of the dashboard.
 
How much account transaction history will be available?
You will initially have access to up to 120 days of transaction history for all account types, then history will accumulate more account data going forward.

Will my bill pay payees and scheduled payments still be available?
Yes, all of your bill pay payees and scheduled payments will be available to you just as they are in the existing online banking.
 
When should I use Pay a Bill and Pay a Person in the money movement section?
If you are already enrolled in bill pay and have established payees, you will see your existing company in the Pay a Bill section and your individual payees in the Pay a Person section.
 
Will I need to reestablish my bank to bank transfers?
Yes, we are not able to convert your recurring or future dated and external transfers. Therefore, you will need to reestablish those transfers in the new online banking platform.

Will I still be able to View past e-Statements?
Yes, if you are enrolled to receive e-Statements today you will be able to access the same e-Statements in the new app. e-Statements are typically available for up to 18 months.

What are some of the new features?
You will be able to organize accounts, enroll & access e-Statements, setup alerts and more.

Who do I contact with any questions?
Any questions in reference to the feature/functions or issues relating to Online Banking can contact Client Service at 1-877-998-BANK (2265).

How do I use the “organize accounts” feature to see my accounts in a certain order?
In the Accounts section, click the arrows, then all of your accounts will appear. To move an account, left click on the symbol and drag the account in the order in which you would like for it to appear when viewing your accounts. Once completed, click “Done” and you will be routed back to the dashboard of the main page.

Can I send secure messages?
Yes, click the icon in the “Messages” section of the dashboard.

Can I place a stop payment online?
Yes, but only for check items. If you need to place a stop payment on a pre-authorized (ACH) electronic transaction or debit card transaction, you will need to contact Client Service at (877) 998-2265, option 3 so we may assist.

Where do I find the stop payment option in online banking?
Select the account you wish to place the stop payment, then click the option located on the right side of the screen.

How do I setup a transfer to my account at another bank?
Select the transfer option, you can transfer to or from your external account to or from your VirtualBank account. After you submit your external transfer, you will be able to monitor it while it is pending by clicking on Scheduled activities within the Activity section.

How do I setup my account at another bank to transfer to/from?
Click the + (plus) sign in the Accounts section, then click Make external transfers.
 
How do I setup a transfer between my accounts at VirtualBank?
There are a few of different places to choose from to enter a transfer.
• Option 1 – Use the Transfer option on the dashboard at the top right of the screen
• Option 2 – Click “Move Money” from the top menu bar, then select transfer.
• Option 3 – Select an account from the “Accounts” section of the dashboard, then select the transfer option located on the right side of the screen.

When I transfer funds from my external account, how long will my funds be held before they are accessible?
Funds will be held for three business beginning the day after the funds are posted to your VirtualBank account.
 
How does the new feature of connecting to an institution work?
Connecting to an institution allows you to view your account information at other participating financial institutions. Not all banks participate, so if your bank is not in the top 25 pick list you can try entering your bank name in the search field. If your bank participates it will ask you to enter the login credentials you use for that bank. If the bank does not participate, you will receive a message stating “We don’t recognize this institution”.

Have additional questions? Contact our Client Service Department at (877) 998-BANK (2265)
 

All products and services are subject to approval, including credit approval.
1 Your mobile carrier's text messaging and web access charges may apply.