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VirtualBank

Consumer Privacy Notice

What Does VirtualBank Do With Your Personal Information?


Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social security number and income
  • Account balances and payment history
  • Credit History and credit scores
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons VirtualBank chooses to share, and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does VirtualBank Share? Can You Limit This Sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes
information about your creditworthiness
Yes Yes
For our affiliates to market to you Yes Yes
For our non-affiliates to market to you Yes Yes
To Limit Our Sharing
To limit our sharing
Call (877) 998-2265
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice.
When you are no longer our customer, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions? Call (877) 998-2265 or go to https://www.virtualbank.com/privacy-legal/
Who We Are
Who is providing this notice? VirtualBank, VirtualBank is a division of IBERIABANK.
What We Do
How does VirtualBank protect my information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products and services to you.
How does VirtualBank collect my information? We collect your personal information, for example, when you
  • Open an account or deposit or make deposits or withdrawals from your account
  • pay your bills or apply for a loanuse your credit card or debit card
We also collect your personal information from others such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
  • Sharing for affiliates’ everyday business purposes –information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choice(s) will apply to everyone on your account.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and non-financial companies.
  • Our affiliates include companies such as our bank, insurance companies, and securities brokerages.
Non‑Affiliates
Companies not related by common ownership or control. They can be financial and non-financial companies.
  • Non-affiliates we share with can include mortgage companies, insurance companies, direct marketing companies, and nonprofit organizations
Joint Marketing
A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include reputable companies such as credit card issuers and insurance companies for the purpose of informing you about products and/or services they offer.
Other Important Information
State laws and individual companies may give you additional rights to limit sharing. 
Please consult your state laws regarding information sharing.